FAQs

When did your shop open?

Our physical store/showroom based in Thornhill has opened in October 2017 and online launched the following year!

 

Where are your items/ brands from?

We carry Korean clothing and accessories brands that are ethically and lovingly made in small batch. Then we also have lovely brands from France and Canada that share the similar values and esthetics.

 

How do your clothes fit? Would they shrink after washing?

In general, our clothes are comfortably oversized or generous in sizing unless noted otherwise on the product page. They are also pre-washed/ garment washed to minimize shrinkage and to provide soft, feel-good fabrics. 

 

Do you offer in-store shopping? Are all the items available online also offered in store?

Absolutely! Our store located at 111-7181 Yonge Street is open three days a week, Tue & Wed 12:30-5 and Saturday 12-4. We always give one-on-one shopping experience to answer any questions and help out in picking out the best outfits!

 

Do you offer gift wrapping?

We have many customers making gift purchases and we always aim to please! For online orders, please leave a comment in the box at check-out noting that it is a "gift order" and it will be prepared without prices and nicely wrapped with a bow. For in-store shopping, we offer the same complimentary gift wrapping but there is also an option to add on a gift box wrapping for additional $2.50. 

 

Do you offer free shipping?

We offer discounted flat rate shipping on orders above $150 within Canada and over $200 within US. For more information, please see here.

 

How long does it take for my order to ship?

We aim to ship out your order as soon as possible and often within 2 business days (could be slightly delayed during busy sale period). Orders are prepared and fulfilled during store hours every Tue, Wed, Fri & Sat. Sometimes depending on when the order is placed, it may be possible to ship out on the same day! For any rush delivery inquiries, please contact us on Instagram or by email at info@blanchou.ca and we will try our best to help out.

 

Do you offer gift cards?

You can purchase our gift cards right here which will be sent to the recipient via email as soon as it is processed.